Daily Archives: March 24, 2020


Tuesday, March 24, 2020

PLEASE NOTE ***For all employees and volunteers PLEASE NOTE THAT if you are experiencing fever, have a cough and or difficulty breathing we ask that you stay home and contact your manager to advise them of your illness.

Port Cares has been deemed an ESSENTIAL SERVICE by the Government of Ontario and as such will remain open over the next 14 days.

While our 92 Charlotte site remains open it is on limited capacity for : a) Client Services – homelessness, housing, trusteeship  and poverty relief walk-in visits – although the majority of our contacts with clients – especially housing is being conducted over the phone. b) Employment Services and Youth Job Connection – with the majority of services being provided over the phone or online there are still some clients presenting in person. Clients coming into 92 Charlotte can only enter two feet into the main lobby to ensure there is physical distancing from our receptionist. Our team members then come out to the lobby to attend to the client’s needs. Since Monday we have seen a dramatic decrease in the number of people coming into the building although we are fielding a tremendous number of calls at the front desk on a daily basis.

Our Reach Out Centre remains in operation as a distribution service for food bank and meal program. Clients are being provided with pre-packed meals and groceries during program hours. Yesterday 48 people were provided groceries through the food bank and 39 hot nutritious meals were served.

Our EarlyON centres remain closed to the public.


  • The Reach Out Centre is closed on Tuesdays and Fridays – which are not program days – a portable pod for storage has been delivered to the ROC so that non-perishable food donations can still be dropped off at the centre –  we ask donors to follow the instructions posted and drop donations in the pod where we can hold the donations for 48 hours before bringing them into the centre.

WE cannot stress enough the following …. Please please please follow Public Health directives – FOLLOW PHYSICAL DISTANCING – limit your travel, wash your hands and isolate if you have any symptoms. The number of cases and the transmission of COVID 19 will escalate in coming days – we need everyone to stay safe so we can continue to help the vulnerable.

Christine Clark LaFleur

Executive Director

Service Updates Effective Tuesday, March 24

Important Information about COVID-19 and Port Cares

Port Colborne, Ontario (March 24, 2020)


  • Food donations are being accepted at local grocery stores: Food Basics, No Frills and Sobey’s
  • The Reach Out Centre (61 Nickel Street, Port Colborne) can accept food donations on Mondays, Wednesdays and Fridays. Please place food donations in the bin provided in the parking lot
  • Monetary donations can be made online at www.portcares.ca, through the mail or in person at 92 Charlotte Street; Monday to Friday between 8:30am-4:30pm
  • Most needed items: Ready to eat foods (pull-tab cans), hygiene products, toilet paper, canned fruit, canned fish, canned meat, canned pasta, side dishes, dry soup, peanut butter, diapers size 4 & 5

Reach Out Centre

  • The Reach Out Centre is closed until further notice on Tuesdays and Fridays
  • Food Bank clients will be provided with pre-packed groceries. The Food Bank store will be closed for client shopping and clients presenting at the Reach Out Centre Food Bank will receive their pre-packed groceries at the entry door once they have sanitized
  • The Reach Out Centre Dining Hall is closed until further notice. Pre-packaged nutritious take out meals will be provided to registered clients. Clients can come to pick up meals on Mondays, Wednesdays and Thursdays between 4 p.m. to 5 p.m.  

Employment Ontario

  • There will be no in-person appointments for the time being. All scheduled appointments will take place over the phone or online
  • The Summer Job Fair, previously scheduled for March 26th, has been postponed to a date unknown. Staff are available by phone and email to assist with recruitment and job search needs. You can also visit our job board at www.pcworksemployment.ca

Client Services and Trusteeships

  • The Income Tax Clinic has been put on hold – all individual appointments will resume at future notice
  • 92 Charlotte St. providing essential services only, defined as Trusteeship and Homelessness Services

EarlyON Family and Child Centres

  • Port Cares, in compliance with direction from the Region of Niagara’s Childrens’ Services Department, has temporality closed its six EarlyON Centres located across the region


  • The 11th Annual Soupfest, previously scheduled for Thursday, April 2nd has been postponed